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Go to the shopFAQ’s
Most frequently asked questions
Do you ship outside of Pakistan?
Yes! We are currently shipping to various other countries outside Pakistan.
For more details, you can contact us at:
Email: support@ananas.pk
What is the delivery time?
Our delivery time is 2-4 working days for Karachi and 5-7 working days for other cities of Pakistan. For UAE and other countries our delivery time is 10-15 working days.
What Are Your Shipping Charges?
For Orders In Pakistan - Free Shipping While the Overseas deliveries varies based on the location of the country. You may contact us on Instagram or email us for further information.
Do you exchange product if the size doesn’t fit?
Yes, we do exchange items, if the tags aren’t removed and the product is in proper condition. For further details kindly contact us through Instagram, WhatsApp or simply email us with all the details.
Can you do urgent deliveries?
Yes, we can deliver urgently within karahi, however it also depends on the availability of the requested item.
Can you do customized name embroidery on PJs?
Yes, we can do that upon request.
Can I return my product?
We always try our best to give our customers the best experience and product. But still if someone wants to return or exchange then we are here to help.
Email us support@ananas.pkand we’ll take you through the process.
How can I exchange or return an item?
Please check out our exchange and returns section for detailed information or email us for further questions.
What Address Do I Need To Send Items for Returns & Exchange?
Address: Plot 576-c, sheikh arcade, third floor, khushall road, pechs block 2, karachi.We recommend you to track, deliver and insure your package, at your expense, as we are not responsible for any items that fail to reach us. Remember that we do not accept C.O.D. deliveries.
What is your Returns & Exchange policy?
When making exchanges and returns, please bear in mind that:
We do not exchange or refund sale or custom made item.
Any items returned must be in the same condition in which you received them. Items must be unworn, unwashed, in the original selling condition, with tags attached and with the original packaging.
When we receive your package, we will make sure that the condition of the item is perfect before proceeding to exchange the size or reimburse the returned items. We will not accept cash on delivery and will not pay the delivery or return charges in any circumstances.
