For Pakistan
In case of a return, you will be provided store credit or the product amount as a coupon for later use; the amount will not be refunded.
And in case of an exchange, the customer will have to pay additional delivery charges.
We accept returns and exchanges on full-price items within 2 days after delivery. All sale, customized, special discount items are final and cannot be exchanged or returned.
Ensure that the item is unworn, unwashed, and undamaged and that paper tags are in original condition.
Contact our customer care via email, WhatsApp, or Instagram within 48 hours after the product is delivered.
Let us know the order number. It’s necessary to proceed to return.
Please allow 10-15 business days for your refund or exchange. We’ll send an email once the item(s) have been received, your refund has been processed, or the exchange article has been shipped.
Pack your order in the original ANANAS package and send it to us via any trackable and insured service at your expense.
For international orders
We only provide exchange/return in case of damaged or wrong product received. If you’ve received a damaged/faulty item, email us with a photo of the damaged/faulty item and your order details. We’ll take care of it.
In case of a return, you will be provided store credit or the product amount as a coupon for later use; the amount will not be refunded.
And in case of an exchange, the customer will have to pay additional delivery charges.
We accept returns and exchanges on full-price items within 2 days after delivery. All sale, customized, special discount items are final and cannot be exchanged or returned.
